Be Customer Centric
Northwest Mortgage is passionate about serving the needs of its customers; they drive our business and we adhere to a fundamental truth that their successes in dealing with our firm will define our own success as an organization. We apply our customer service philosophy consistently to all consumer interactions as well as all intra-company business; customer service expectations should be met for internal and external customers with the same zeal.
Propel Our Talent
In every opportunity presented to the company it must endeavor to achieve the appreciation, retention and growth potential of every employee.
Pursue the Right Outcome
Northwest Mortgage employees are often faced with the opportunity to choose from more than one course of action where each one may impact the parties involved differently. At each of these opportunities we strive to do the right thing; where that course is not self-evident we should take that action which produces the most equitable result for all parties involved unless otherwise unavoidable.
Provide Intentional Communication
Northwest Mortgage engages in effective communication which should intentionally provide the vital connection between people and their common purpose. Each opportunity that we have to express or listen to a perspective is to be met with an unparalleled dedication to always be respectful, clear and valuable for all involved.
OUR CORE VALUES
Northwest Mortgage’s cultural identity is defined by our collective integrity. We must always ensure that our actions are consistent with our determination to be the most enviable corporate and community citizen possible.
We act with integrity
Northwest Mortgage is a financial services firm that provides solutions for our customers through the utilization of company assets. The most valuable of these assets are our employees.
We value human capital
Northwest Mortgage strives to meet the demands of perpetual change with innovation. As a core competency we skillfully leverage cutting edge technology.
We innovate and execute
Northwest Mortgage embraces the challenges and rewards that come from understanding that the true value of a service is determined solely by its perceiver, must be critiqued by its provider and imitated by its competition.
We provide value
Northwest Mortgage employees realize that the pursuit of perfection is its own reward. While the state of perfection may be unattainable this should never override our desire to consistently aim for it.